LSI Architects

Client name: LSI Architects

Industry: Architecture & Design / Construction

Location: Norwich and London, UK

Services Used: Wellbeing & Leadership Development Training

About LSI Architects

With offices in Norwich and London, LSI Architects is an award-winning architectural practice recognised for its innovative, human-centred designs and progressive company culture.

Led by CEO Ben Goode, the practice employs around 70 people and is widely respected for embedding wellbeing, inclusivity and professional development into every aspect of its operations.

LSI’s philosophy is clear: a healthy, supported and connected team is the foundation for creativity, collaboration and client success.

The Background

While many companies accelerated their wellbeing efforts in response to the pandemic, LSI Architects’ journey began much earlier.

In 2016, following a period of personal and collective reflection on mental health, the leadership team recognised a need to build a more open, supportive and mentally healthy workplace. This became a catalyst for lasting change.

“For some of us at LSI, 2016 was a year that brought very personal challenges with mental health. Reflecting on these events was a ‘call to action’ that we could do more to support our team.”
— Ben Goode, CEO, LSI Architects

The Case for Support

To ensure their wellbeing approach was evidence-led and sustainable, LSI partnered with Mind, participating in the Workplace Wellbeing Index during its inaugural year in 2016/17.

The collaboration provided insights into team sentiment and professional recommendations, shaping the company’s long-term wellbeing framework.

Since then, LSI has taken part in the Index every year, ensuring continuous improvement and transparency in its mental health and wellbeing strategy.

The practice also engaged MAD-HR for wellbeing and leadership sessions to support managers and strengthen awareness, compassion and confidence across the team.

The Approach

LSI’s wellbeing strategy focuses on education, empowerment, and connection, underpinned by a commitment to “develop knowledge, not dictate behaviour.”

Key initiatives include:

• • Life skills training covering resilience, mental health, and emotional awareness.
  • Manager-specific training to help leaders recognise and respond to signs of poor mental health.
  • A team of mental health champions, led by HR, offering lived-experience support and signposting.
  • Regular 1:1s to address wellbeing, performance and personal development.
  • Adoption of the ‘7 Ways to Wellbeing’ framework to encourage positive lifestyle choices.
  • Ongoing participation in the Mind Workplace Wellbeing Index, ensuring accountability and evolution.
  • Continued focus on connection, through collaborative projects, team events, and social initiatives.

Feedback from staff highlights the tangible impact:

• • 95% of employees experiencing poor mental health felt confident they would be supported.
  • Almost 100% say LSI has improved their understanding of mental health.
  • 100% feel the organisation encourages openness and discussion.

The Verdict

Wellbeing at LSI is not a programme, it’s a core part of identity and culture.

By prioritising openness, education and compassion, LSI Architects has created an environment where employees feel safe, connected, and empowered to thrive.

This focus has also strengthened recruitment and retention, with wellbeing now cited as one of the key reasons people choose to join and stay at LSI.

“Our work on wellbeing is ongoing; it’s just part of who we are.”
Ben Goode, CEO

Top Client Tip

“Do it now — there is no better time. There’s a compelling business case for wellbeing in terms of culture, productivity and retention.

Participate in the Mind Workplace Wellbeing Index, create opportunities for connection, and start by educating people about mental health.”

Ben Goode, CEO