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Brilliant service and advice from MAD-HR.   Thank you so much, you’ve made the process of taking on our first employee an absolute breeze! Highly recommended.

Chris Bulman, Director

At the point in my business where I needed to start employing staff I had nothing, no employment contracts, no policies, nothing, so I contacted Carole at MAD-HR for assistance to enable my business to get to the next level in a professional and secure way.

After a series of conversations, Carole quickly established my requirements and provided the contracts and policies I needed to take the business forward. I feel that the risks associated with employment were clearly explained and these were mitigated with the content of the documents provided.

I won’t hesitate to use Carole’s services again and I thoroughly recommend MAD-HR to other businesses.

Matt Wells, MD

A big “Thank You” for the excellent bespoke design and delivery of our Performance through People Workshop last week, for our 1st line Leadership group.

Highly recommended as Carole truly understood our specific training needs encompassing our strategic objectives, team leadership, behaviours and performance management techniques. Our role is to now translate the learning into our environment and demonstrate effective leadership. Thank You, a great job done !

Caroline Cuthbert, Head Of Business Support & HR

Great to work with and really cares about delivering great service. She is thoughtful and shows great attention to detail, a truly commercial eye with strong ethics, a rare breed!

Fiona Gorman, Senior Manager

Carole is a very professional and dedicated HR professional who will add value in any organisation and deliver exceptional results

Simon Wells, MD

Carole gave me fantastic support providing both myself and my Leadership Team with excellent advice and guidance. With her training solutions, she always created a challenging and fun environment that supported our personal development needs and encouraged a greater level of team work which improved our performance.

Chris Marrow, Director

I found Carole to be the absolute source for all things HR. Requests for help were dealt with quickly, efficiently and with the utmost professionalism. Totally company focused and extremely confidential in her actions, practising modern thinking along the way.

Diana Petchell, Senior Manager

Carole is an amazing individual. She is a true professional and is at the very top of her game. Carole is able to find the perfect blend of commercialism and employee governance and has been extremely supportive of me personally in my achievements.

Tony Price, Senior Manager

Carole is a thoroughly professional HR specialist and demonstrated to me on a number of occasions, how quickly she was able to grasp the detail of different situations that arose and her ability to rationalise the options and implement the resolution.

Andy Green, Senior Accountant

I can count on one hand how many of these I have done over the years. The reason I do not give personal references is because people make judgements on the strength of them. If the person doesn’t work out that then damages my personal reputation which is why I don’t tend to given them unless I know the person is really good. The fact I am doing this should say enough really!!!!

Carole is awesome! She has been a rock to me personally over the last 5.5 years. Helping me take the company from an underlying £250m to sales approaching £1BN. Our business has grown from being an East Anglian centric company to a top 10 UK dealer group.

Head count has grown from 800 to over 2000 and for 3 of the last 4 years we have been voted a Great Place to Work by our people, the one year we missed was by 1%! Profitability has grown substantially over this period also. Carole has been central to the team that has helped deliver that.

Daksh Gupta, CEO

It has been an absolute pleasure to work with Carole over the past few months. She’s incredibly knowledgeable about HR / personnel issues and has supported us by providing up-to-the-minute, relevant and essential employment advice. She’s helped our recruitment processes no end, ensuring we are fully compliant with the ever changing UK employment laws.

In particular, access to the MAD-HR toolkit has been very useful, and specifically supported our need for a range of documents. We’re currently growing our business and team, and the MAD-HR toolkit has meant that we have the best systems in place to build upon. I would not hesitate in recommending the services of MAD-HR and the MAD-HR toolkit!

Aime Southgate, Director at Montage Communications and Co-Founder of InDigital EA

I engaged Carole (MAD HR) a couple of years ago to help develop & facilitate employee engagement workshops linked to our Performance Through People programme. I needed somebody with credibility and kudos and able to facilitate and engage with (sometimes unwilling) stakeholders from Field Engineers to Senior Managers……… Carole gave us that and far more besides. What really impressed me was her ability to grasp the brief so easily and fully and then to create and deliver what we needed with such a great empathy for the audience and the sponsor (i.e. me). I received some amazing comments about her workshops from some of the most unlikely of sources ….. including (from a very long in the tooth Engineer) …. “whoever decided to get Carole involved was a pure genius – the best session I have ever been to” …… maybe I can claim a small amount of the praise for doing the appointing but the accolades fully belong to Carole. I would not hesitate to engage her again if I needed to deliver significant people change and/or cultural development programmes.

Andy Kearns, Managing Director (Combined Services Division) , SCCI Alphatrack Ltd

Carole advised the Society on strategic HR issues. Included in the work was the implementation of an new online performance management process and an on line HR management system. Both of these are working very effectively. I would have no hesitation in recommending Carole.

Paul Winter, Chief Executive at Ipswich Building Society

Charlotte is a true team player, very committed, hard working and a great professional critical friend. I have highly valued her support and since our time working together, we have remained in contact as part of a small professional network.

I highly recommend Charlotte for her clear, concise and commercial advice and support to clients.

Liz Owers MCIPD, Head of Human Resources at MUSTO

“Great webinar (my first). The content covered exactly what I needed as I’d like to employ staff asap. It was well delivered, pitched at the right level and was without waffle or unfamiliar business terms. Thank you.”

Anon, New Anglia Growth Hub Webinar Feedback

“Thank you for the very helpful and informative session on recruitment”

Anon, New Anglia Growth Hub Webinar Feedback

Working with Carole brings all the strength and resources of having your own HR department, right at your fingertips, but only when you need it, she and her team bring a wealth and depth of expertise which I find unsurpassed in my 25 years in business.  In addition her personality and sense of humour brings a sense of fun to the workplace, making working with her a positive part of any working day.

Alex Tarry, Best of Suffolk

I’m so pleased to recommend Carole from MAD-HR Ltd. We’ve known each other for a while and she really is one of those people who consistently inspires and gives great guidance, every time.

Carole has lots of experience and is a skilled HR professional but I’d say above all, she has the ability to actively listen and that’s what makes her so good. Once she understands the issue, she gives measured answers that are appropriate and practicable.

Thanks for all your help Carole!

Ian Thurgood, Freelance

I would recommend Carole and her services to anyone needing HR support and guidance. Someone who has helped our organisation be compliant with contracts, company handbooks and also ensuring internal staff feel supported. A great force to work alongside and a pleasure to know personally.

Rachael Gordon, The Portcullis Group


“Very Interesting”

“Great, really informative”

“Great course packed into 60 minutes”

Business in 60 attendees

A good refresher, but also some new things to pick up and implement. I found Charlotte very knowledgeable in her field, presents well.

Rebecca Rell, attendee of Business in 60

I’ve had other outsourced HR companies in my business and they’ve been OK but then I found MAD-HR – what I love about what they do is that they really do MAKE A DIFFERENCE.  They don’t just keep my business compliant but they really add value through the delivery of high quality commercial advice.  They have helped me grow by business by 25% from last year with no more additional resource just by working smarter not harder.  If that’s what you’re looking for too – then I cannot recommend them highly enough.

Julian Schaeffer, Director

What do I like most about MAD-HR’s networking event?…The fact that it is so different and the opportunity to talk at length with similar minded individuals.

Ian White, Beckett Investment Group

Fun, different, very special – I feel very privileged to be invited and hope the connection [is beneficial].  Food was incredible, great mixture of people.  A fabulous event to do – I think that Pure might borrow the concept!  Thank you Carole & Charlotte.

Jodie Woodrow, Pure Resourcing Solutions, on our MAD networking lunch - June 2017

A top class dining experience and exceptionally good networking opportunity

Mark Heasman, Ormiston Families, on our MAD networking lunch - June 2017

I believe that part of being a successful business owner is to acknowledge what your own strengths are, and acknowledge when you need an expert. For an organisation our size we couldn’t justify employing an HR lead with the level of expertise and experience we wanted, so working with MAD-HR is ideal. We have access to a wealth of experience and knowledge as and when we need it.

Alex Tarry, Best of Suffolk, Best Escapes and Best Estates

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