Learning & development

Training & Courses

Well-trained, motivated people are the backbone of every successful organisation. Whether you’re developing future leaders, addressing compliance requirements, or building skills to boost productivity, our tailored training and coaching solutions help your team thrive.

Our courses use real-world examples and practical scenarios to ensure relevance and maximise impact. For an even more immersive experience, we use ‘real play’ exercises that help bring skills to life, whether it’s handling tough conversations, improving communication, or sharpening leadership abilities.

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Achieve Exceptional Results

Our training programmes are designed to inspire, motivate, and empower your people. By equipping them with practical skills and fresh perspectives, we help them approach challenges with confidence and drive real change in your organisation.

Tailored training solutions

Wide-ranging courses

Proven impact

Nationwide presence

MAD-HR offers practical, real-world training to enhance leadership, communication, and workplace skills. Programmes include HR essentials, personal development, coaching, and leadership pathways for all levels. Workshops are engaging and insightful, with consistent 5/5 customer ratings from verified participants.

Leadership & Management Pathways

Entry Level & Aspiring Leaders

Supervisors Program

Develop the foundational skills supervisors need to excel in their role and manage day-to-day operations effectively. This program covers key areas like team communication, problem-solving, and handling conflict. With hands-on workshops, group discussions, and coaching support, participants will gain practical tools to lead their teams with confidence.

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First Line Managers Program

Equip new managers with the skills and confidence to lead effectively from the start. This program focuses on building essential management capabilities, such as communication, delegation, and performance management. Through a mix of workshops, coaching, and practical actions, participants will leave ready to inspire and manage their teams confidently.

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Coaching & Mentoring for Managers

Unlock the potential of your team through effective coaching and mentoring techniques. Learn how to ask powerful questions, give constructive feedback, and foster growth. Create a culture of continuous improvement and development.

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Communication & Conflict Management

Master effective communication and learn to handle conflicts constructively. This workshop focuses on listening skills, assertiveness, and resolving disagreements professionally. Build stronger relationships and improve team dynamics.

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Performance Management

Unlock peak performance in your team through clear expectations, feedback, and development plans. This session provides practical tools to address underperformance and celebrate success. Build a culture of continuous improvement.

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Effective Delegation

Learn how to delegate tasks effectively to empower your team and free up your time. This session covers setting clear expectations, choosing the right people, and following up. Delegate with confidence while building trust and accountability.

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Time & Task Management

Learn how to prioritise tasks, avoid distractions, and make the most of your time. This workshop provides tools to boost productivity and reduce overwhelm. Take control of your day with confidence and focus.

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Setting SMART Objectives

Learn how to set objectives that are Specific, Measurable, Achievable, Relevant, and Time-bound. This course provides practical tools to ensure goals are clear and actionable. Drive accountability and results with SMART objectives.

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Mid-Level & Established Manager Training

Senior Management Program

Empower senior managers to lead strategically and drive organisational success. This program focuses on advanced leadership skills, stakeholder management, and building high-performing teams. With a tailored mix of workshops, peer learning, and executive coaching, participants will leave equipped to navigate complex challenges and achieve business goals.

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Coaching & Mentoring Program

Coaching and Mentoring for Improved Performance offers a powerful behavioural coaching and mentoring model and a set of integrated tools that will improve the quality, efficiency, and effectiveness of coaching with lasting results—whether you have direct authority, or not. Through practical exercises, group discussions, and case studies, you will determine what work can be assigned and to whom, based on current performance levels and workload. You will also learn how to assign work with improved clarity and efficiency to establish a strong foundation for success.

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Leadership Skills

Develop the confidence and skills to inspire and lead with impact. This workshop focuses on effective communication, decision-making, and building trust within your team. Gain practical tools to navigate challenges and motivate others to achieve shared goals.

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Resilient Leadership

Discover how to lead with strength and composure in challenging times. This workshop explores strategies to build your resilience, inspire your team, and maintain focus under pressure. Lead by example and create a culture of resilience within your organisation.

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Managing Change & Transition

Equip yourself to lead others through change with confidence and empathy. This course focuses on understanding the psychology of change, clear communication, and managing resistance. Leave ready to guide your team through any transition smoothly.

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Leading People Under Pressure

Develop the skills to inspire and guide your team during high-pressure situations. This workshop focuses on staying calm, making clear decisions, and supporting others through challenges. Lead with confidence and foster a sense of stability, even in the most demanding circumstances.

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Stakeholder Management

Master the art of building and maintaining strong relationships with stakeholders. Learn how to identify needs, communicate effectively, and manage expectations. Gain tools to foster collabouration and achieve shared goals.

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Building a High-Performing Team

Building Effective Teams focuses on how to implement practices for leading highly effective teams in unstable and often distributed environments. Participants will learn how to build and guide diverse teams that can navigate the impacts of external and internal forces and how to form, coach, and lead teams that are resilient and responsive to complex work and volatile contexts.

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Facilitated Action Learning

Solve real workplace challenges while building collabouration and accountability within your team. This course uses structured group discussions to reflect, share experiences, and generate actionable solutions. It’s a practical and engaging way to drive improvement and learning in a supportive environment.

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Change Management

Adapting to Constant Change helps people at all levels build the mindsets, skills and confidence to perform more effectively under conditions of continuous change and uncertainty. To be successful today’s complex, ambiguous and volatile times, leaders and the people they lead must be highly adaptable and able to perform at high levels despite these uncomfortable circumstances. This program provides a set of techniques for building personal adaptability.

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Project Management for Non-project Managers

Learn techniques to help get control of your workload with the tips and techniques from project management with this highly-facilitated workshop. In this workshop we will teach you a simple 4-step model that will help you maximize success and help you get work done!

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Commercial Awareness

Enhance your understanding of how your organisation operates and the market it serves. This session focuses on identifying key drivers of success, analysing trends, and making informed decisions. Develop a business-savvy mindset that adds value to your role.

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Executive & Strategic Leaders

Executive Leadership Program

Transform leaders into visionaries capable of shaping the future of their organisation. This program explores strategic thinking, resilient leadership, and building impactful partnerships. Through immersive workshops, one-on-one coaching, and team development sessions, participants will gain the skills to inspire, influence, and deliver lasting impact at the highest level.

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Building Strategy

Learn how to set clear, actionable strategies that align with your organisation’s goals. This session focuses on practical tools to prioritise, plan, and execute effectively. Leave with a framework to guide your team and make confident decisions that drive success.

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Black Boxing Thinking & No-Blame Culture

Create a culture where mistakes lead to innovation and growth. This session explores the principles of black box thinking, encouraging open dialogue, learning from failure, and continuous improvement. Leave with tools to foster trust, accountability, and a forward-thinking mindset in your organisation.

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Influencing & Motivation

Develop the skills to inspire and influence others effectively. This session focuses on understanding what drives people, communicating persuasively, and building strong relationships. Lead with authenticity and impact.

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Building Strategic Partnerships

Learn how to build meaningful, mutually beneficial partnerships that drive success. This session covers identifying opportunities, fostering trust, and delivering value for all parties. Create and maintain relationships that support long-term strategic goals.

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Personal & Team Development Workshop

Courses & Workshops

Building Resilience

Discover how to bounce back from setbacks and thrive under pressure. This session provides practical strategies to strengthen emotional and mental resilience. Walk away feeling empowered to tackle challenges with confidence.

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Clarity4D Team Workshop with Individual Profiles & 1-2-1 Coaching

Unlock your team’s potential with the Clarity4D framework, combining self-awareness, communication, and collabouration. This workshop uses individual profiles to explore personal strengths, working styles, and areas for growth. With tailored 121 coaching sessions, participants gain deeper insights and actionable strategies to enhance their performance. Build a more cohesive, high-performing team with practical tools and shared understanding.

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Communication Skills

Master techniques for creating high-impact communication with coworkers, clients, and stakeholders. Through practical exercises and group discussions, participants determine their own communication styles and then learn how to identify the communication styles of their audiences and how to adapt messages accordingly. This course provides hands-on practice in crafting persuasive messages, facilitating dialogue, and making powerful presentations. Participants will walk away from the course firmly grounded in key communication techniques and with the additional tools necessary to apply these techniques to their work environments.

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Effective Meetings

Transform your meetings into productive, engaging, and results-driven sessions. Learn how to set clear objectives, manage discussions, and keep everyone on track. Make every meeting count and save valuable time.

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Understanding Leadership Using MBTI Profile & 1-2-1 Coaching

Discover your leadership style through the MBTI framework and personalised coaching sessions. This course helps you understand your strengths, areas for development, and how to adapt your approach to different team members. With practical insights and tailored support, you’ll lead with confidence and authenticity.

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Resilience

Learn how to stay strong, focused, and adaptable in the face of challenges. This workshop explores practical strategies to manage stress, recover from setbacks, and maintain a positive outlook. Build the skills to thrive in demanding situations.

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Stress Management – Helping Yourself and Others

Discover strategies to manage stress for yourself and support your team. This session explores recognising triggers, building resilience, and promoting wellbeing. Create a healthier, more balanced work environment.

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Problem Solving

Learn a structured approach to tackle problems and find creative solutions. This session focuses on identifying root causes, brainstorming options, and making confident decisions. Overcome challenges with clarity and confidence.

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Goal Setting

Learn how to set clear, achievable goals that drive results. This session focuses on prioritising tasks, creating action plans, and maintaining motivation. Turn your ambitions into reality with practical strategies.

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Empowerment & Delegation

Unlock your team’s potential by empowering them through effective delegation. This session explores building trust, sharing responsibility, and fostering ownership. Lead in a way that inspires confidence and high performance.

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Team Building

Strengthen relationships and collabouration within your team with practical exercises. This session focuses on communication, trust, and shared goals to enhance performance. Build a team that works seamlessly together.

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HR Essentials & Specialist Skills

Courses & Workshops

HR Heroes – Modular Program

HR Heroes is a series of one-day workshops designed to provide practical HR knowledge and advice on common scenarios. Ideal for individuals new to HR, those assuming HR responsibilities alongside other roles, or business owners seeking foundational employer knowledge, these courses cover essential topics such as recruitment, performance management, conduct, and family-friendly policies. Each session offers actionable insights to help you effectively manage HR functions within your organisation.

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Recruitment & Selection

Master the recruitment process to find and hire the best talent. This session covers everything from creating job descriptions to conducting interviews. Build a strong team that fits your organisation’s culture and goals.

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Appraisals & 1-2-1

Learn how to conduct meaningful appraisals and 121s that motivate and engage employees. This workshop covers setting objectives, giving feedback, and fostering development conversations. Build stronger relationships and drive performance.

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Managing Sickness & Absence

Handle sickness and absence in a way that’s fair, supportive, and effective. Learn how to balance business needs with employee wellbeing while staying compliant. Gain confidence to manage sensitive situations professionally.

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Sexual Harassment Training for Managers & Teams

Understand how to recognise, prevent, and address sexual harassment in the workplace. This course provides clear guidance on fostering a safe and respectful environment for all. Equip yourself and your team with the confidence to identify unacceptable behaviour and take appropriate action.

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Harassment – Including Sexual Harassment – for Employees & Managers

Understand how to recognise, prevent, and address harassment in the workplace. This course provides clear guidance on creating a safe and respectful environment. Equip yourself with the knowledge and confidence to take action.

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ED&I for Employees & Managers

Promote equality, diversity, and inclusion in the workplace with practical guidance. This course helps you recognise bias, foster inclusivity, and create a culture of belonging. Equip yourself to make a positive difference for your team and organisation.

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Individual Coaching & Mentoring Support

Courses & Workshops

1-2-1 Coaching Sessions with a qualified Coach

Experience personalised, one-on-one coaching to achieve your professional goals. These sessions focus on your unique challenges, helping you gain clarity and develop actionable plans. Leave inspired, motivated, and ready to take the next steps in your journey.

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1-2-1 Mentoring with a business/ Strategic or HR Mentor

Receive tailored guidance and advice from a mentor to support your development. These sessions provide insights and practical tools to help you navigate challenges and seize opportunities. Build confidence and gain a fresh perspective on your career path.

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Newly Promoted Managers

Support newly promoted managers in transitioning smoothly into their leadership roles. This program addresses challenges such as building credibility, managing former peers, and setting clear objectives. Combining facilitated sessions, personalised coaching, and actionable tools, it’s designed to help participants hit the ground running and succeed in their new positions.

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Workplace Skills & Functional Training

Courses & Workshops

Customer Service

Deliver outstanding customer service that leaves a lasting impression. Learn practical techniques to handle challenging situations and exceed expectations. Build loyal relationships and enhance your organisation’s reputation.

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Negotiating Skills

Learn the skills to negotiate with confidence and achieve win-win outcomes. This practical workshop focuses on preparation, strategy, and communication to handle even the toughest discussions. Walk away ready to secure the best results for you and your organisation.

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Finance for Non-Financial Managers – Managing a Budget

Gain the confidence to manage budgets and make informed financial decisions. This workshop simplifies key financial concepts and focuses on practical tools for planning and tracking. Take control of your department’s finances with ease.

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Corporate Social Responsibility

Discover how to create and implement impactful CSR initiatives that align with your organisation’s values. Learn how to engage stakeholders, measure impact, and contribute meaningfully to society. Leave with actionable ideas to make a difference while supporting your business goals.

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Managing Conflict

Turn workplace conflicts into opportunities for growth and collabouration. This workshop equips you with tools to address disagreements constructively and maintain harmony. Build a positive, productive environment for your team.

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Sexual Harrasment Training

Courses & Workshops

Sexual Harassment Training

This interactive session is designed to equip all employees with the skills and knowledge to identify, address, and prevent sexual harassment in the workplace.

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Average Customer Rating: 5/5

Independent Service Ratings. Read all reviews

Clarity 4D Training

I found the sessions we did with MAD on Clarity 4D really helpful. The honest and constructive feedback that was encouraged throughout the session on our communication styles will only help us work better as a team. I would recommend.

Danny Scrivener - March 4, 2025

Informative training session on leadership and management

Good training session, informative, learning a lot regarding leadership and management. Learning the different styles of leadership was interesting.

Informative training session on leadership and management - February 25, 2025

Useful HR Consultant Training

The HR Consultant Training was very interesting and useful for my future development. It fully met my objectives for this session. I enjoyed the delegating part.

Useful HR Consultant Training - May 23, 2024

Enjoyable Pair Work in Performance Training

Good mix of material and exercises. Pairs is ok rather than group sessions go I was glad for that. I liked the practical work in pairs practicing skills. Now I will pay attention to listening to others, repeat back what I’ve understood to check (if critical).

Darren Cheadle - May 15, 2024

Great Line Management Training to Help Develop My Career

Very relaxed, open and honest discussion. Definitely learnt a lot that I can take with me as I continue to develop within my career and as a Line Manager. The need for and importance of recording conversations and identifying can’t/won’t indicators and when to intervene was interesting.

Sophie Saunders - June 5, 2024

Great use of Introspection in Performance Training

Good introspection really helps engagement in the sessions. As a result, I will think more about other motivations and try and be more understanding. The questionnaire could be improved as it came back with some funny results.

Tania Saxby - May 15, 2024

Role of Manager, Leader vs Manager Training was Great!

Great session. Good balance of learning, practical and humour. All of it was useful. I learnt to self-reflect and work on people skills and risk taking thinking/innovation ideas. I want to take every training on offer!

Darren Cheadle - May 15, 2024

Great Discussions and Reflections Lead by Amanda's Training

Amanda prepared a great session and facilitated strong inward and outward reflection and discussion throughout the management team. The discussions around our team objectives and individual characteristics was interesting. I will now start to employ different leadership styles for different scenarios; understanding there isn’t good or bad but each has value at different times.

Tania Saxby - May 23, 2024

Frequently Asked Questions

Useful questions and answers about MAD-HR’s Training Courses

What makes your leadership development programmes different from generic management training?

Many leadership courses are theoretical; ours are designed by HR practitioners who’ve led teams and solved real organisational challenges. We focus on practical application through ‘real-play’ — live scenarios drawn from your workplace context. This bridges the gap between knowledge and action, building leaders who can apply frameworks immediately rather than just understand them conceptually.

Can training be customised to reflect our company culture and sector?

Yes — and we consider this essential for effectiveness. We start with a diagnostic conversation to understand your culture, existing competencies, and leadership challenges. From there, we tailor case studies, exercises, and language so participants see themselves in the learning. For example, a manufacturing client might explore safety-led leadership scenarios, while a creative agency would focus on collaboration and innovation.

How do you ensure learning sticks after the workshop?

Each programme includes practical follow-ups such as action plans, reflection tasks, and optional coaching sessions. We encourage line managers to embed learning through one-to-ones and team reviews, supported by our post-training resources. Sustained behavioural change is the goal — not just an engaging day in the diary.

What experience do your facilitators bring?

Our facilitators are senior HR and leadership professionals with backgrounds spanning strategic HR, organisational development, and people management. They combine academic frameworks with lived experience — bringing authenticity, credibility, and empathy into the training room. Participants consistently cite this blend as what makes MAD-HR training both relevant and transformative.

How can we get started?

Simply book a Discovery Call or send us a message. We’ll help you identify the right programme, outline objectives, and create a tailored plan for your team.