MCBS Electrical Ltd
Serving public and private sector clients, MCBS is an electrical contractor, headquartered in Colchester and reaching out to clients in…
Read moreHR SUPPORT
HR Support that flexes around your business
HR Support Built for How Businesses Actually Work
Not every business needs a full-time HR department. Most need something in between: reliable expertise close at hand, without the overhead.
That’s what our HR Support covers. It’s practical, flexible help for the day-to-day reality of managing people, whether that’s a tricky conversation you need advice on this afternoon, or a set of contracts and policies you can pull off the shelf and trust are compliant.
We built it around two ways of working, so you can use one or both, depending on what your business needs right now.
HR Helpline
Fast, expert HR advice, exactly when you need it
When an employee issue lands on your desk- a disciplinary, a grievance, a tricky absence case, our HR Helpline puts you straight through to an experienced HR professional. No retainer, no long-term contract, just pay-as-you-go access to advice you can act on.
- Expertise on tap, with no ongoing commitment
- Remote or on-site support, whichever suits the situation
- Matched to the right specialist for your issue
- Practical, commercially-minded guidance, not just theory
Online HR Toolkit
Everyday HR, sorted, from under £100 a month.
For the HR tasks that come up week to week, contracts, policies, onboarding paperwork, performance templates, the Online HR Toolkit gives you everything you need in one place. Every document is written and kept up to date by our HR team, so you’re never left guessing whether you’re compliant.
- A full library of customisable HR templates and letters
- Documents reviewed regularly against UK employment law
- Step-by-step video guidance, no jargon
- Optional Toolkit+ upgrade for 24/7 legal support
Why Businesses Choose the MAD-HR for Support
No Long-Term Contracts
Use us for a single issue or ongoing peace of mind. You’re never locked in.
Advice from experienced professionals
Our team brings a collective 200+ years of HR experience, so the guidance you get is grounded in what actually works.
Support that scales with your
Start with the Toolkit for everyday HR, add the Helpline when something more complex comes up, or use both together.
Local presence, practical advice
Our teams are across Norfolk, Suffolk and Essex. We understand the businesses we work with and we speak plainly, not in HR jargon.
Real Businesses, Real Support
From one-off HR Helpline calls to full adoption of the Online HR Toolkit, see how businesses across the region use our support to stay compliant and confident.
Orbital Global
While adhoc approaches to HR had always previously been sufficient for Orbital, CEO Peter Brady came to realise that a…
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Fireworks Fire Protection Ltd
Fireworks is a growing business of almost 30 years’ standing. It has been engaging aspects of MAD-HR’s services since 2021.
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WillisPalmer
While successful in managing its own workforce of circa 10 staff, WillisPalmer was eager to engage an HR partner in…
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John Doe of Diss
For the latest of our lockdown-reflections mini-series, we’ve been in conversation with Nathan Doe, of the popular homewares business, John…
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Case Study – The Infusions Group
Based in West Suffolk, the umbrella brand has four core areas of trade – a restaurant, cook school, an eCommerce…
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Heavenly Hair
Given the beauty industry has been closed for so much of the last 12 months, it’s been a challenging time…
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marketplace amp Ltd
MAD-HR assisted in the recruitment process for the next phase of the company’s growth, supporting the team through interviews, vetting…
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What's the difference between the HR Helpline and the HR Toolkit?
The Helpline gives you direct access to an HR expert for advice on specific issues, like a disciplinary or grievance, with no ongoing contract. The Toolkit gives you self-serve access to HR documents, templates and guidance for managing HR day to day. Many clients use both.
Do I need to choose one or the other?
No. They’re designed to complement each other — the Toolkit covers routine HR, and the Helpline is there for when something needs expert input.
Is there a minimum contract length?
No. Both the Helpline and the Toolkit are flexible, with no long-term tie-in.
What size of business is this support for?
Both are built with SMEs in mind, particularly businesses without an in-house HR team, though we also support in-house HR functions that need extra capacity or expertise.
How do I get started?
Book a free discovery call and we’ll talk through your current HR set-up and which option makes sense for your business.
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