Reflections on Our Customer Excellence Triumph

It’s been three months since the MAD-HR team scooped the Customer Excellence accolade in the EDP Norfolk Business Awards.

In case you missed it, you can see an in-depth article – linked at the foot of this blog – about how we were chosen, what we feel lies behind our success, and how we marked the occasion of our win!

As a business, that honour has continued to create more conversation and opportunity for us.

It has also allowed us to reflect on what it is which makes us such a stand-out HR consultancy across Norfolk, Suffolk and Essex.

And, perhaps just as importantly, it reinforces so much of our own teachings around HR and people management, in evidencing that when staff feel truly part of your commercial journey and see their role in the organisation’s success, they too feel pride, motivation and a desire to continually improve and achieve.

If HR support is very much on your radar for 2024, and you’re yet to select a consultancy that can work with you and your staff, here’s a quick reminder of why judges felt MAD-HR was so deserving of its win.

• Carole and the team are fastidious about getting to know the story of their client and creating a unique roadmap which understands all issues or opportunities in relation to employee engagement, recruitment, compliance and succession planning.
• MAD-HR priorities communication. Its team are highly responsive and constantly seeks to be proactive in anticipating the needs of the client.
• The company sees feedback as the key to continual improvement. MAD-HR is a Feefo Platinum Award winner and understands how vital it is to obtain feedback – no matter whether a client has engaged only for an HR audit or is retained and receiving multiple ongoing services.
• MAD-HR is a true innovator. Its online toolkit proves to be a game-changer for many clients. It provides hundreds of HR policies, employee contracts, legislation insight, and can be accessed 24/7.
• It brings its values to every element of client engagement. MAD-HR has developed its core values (passion, accountability, results, integrity and simplicity) and these sit at the root of every undertaking with businesses and leaders.

If you would like to explore what it is which led to us winning the EDP Customer Excellence Award in the Norfolk Business Awards, and you feel you could benefit from consultancy support on a breadth of issues from performance management to employee experience and diversity and inclusion, please do get in touch.

Take a read of the article about our win, captured in the Eastern Daily Press:
MAD-HR recognised for customer-centric approach at awards | Eastern Daily Press (edp24.co.uk)