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Platinum Again! MAD-HR’s Feefo Triumph
We’ve only gone and done it again!
The MAD-HR team is proud and excited to share the news that we’ve once again been named a winner of the prestigious Feefo Platinum Trusted Service Award.
This is the second year in a row we’ve been applauded in such a way, and it sees us honoured alongside those businesses who are considered ‘world-class’ for customer service.
Reviews and feedback from customers are analysed and the rating serves as an independent seal of excellence.
It’s certainly a great way to start the year for our team and comes just a few months after we were announced as the winner of the Customer Excellence category in the EDP Norfolk Business Awards.
Carole Burman said: “Receiving the Platinum Award for a second year in a row is a great acknowledgement of the huge emphasis we as a team place on delivering first-rate customer service.
“We are always speaking to our clients, gaining feedback, and seeking ways we can enhance our service or deliver in a way which is most effective for the scale or situation of the business we are serving.
“HR can often be seen as something quite transactional, but it is so much more. It is about relationships and understanding, and that starts with how we as a team are relating to our clients and recognising what they need – perhaps even before they know it.”
“Discipline & grievance/performance management”
“Very good training, I found identifying other people’s challenges being very useful, similar to mine. ”
Feefo presents Platinum Trusted Service Awards to companies who have achieved Gold standard for three consecutive years.
To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2022 and 31st December 2023.
Congratulating Carole and the MAD-HR team on winning this year’s award, Tony Wheble, CEO at Feefo, said: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer.
“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.
“A particular congratulations to MAD-HR for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”
If you’d like to know more about how we work and why we’re so consistently applauded for customer service, please get in touch.
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