John Doe of Diss

John Doe of Diss – Toolkit Case Study


John Doe of Diss is a family-run business with a large retail offering and a vast customer base across East Anglia and beyond.


As a long-established family led business, John Doe had been incredibly successful at recruiting and retaining loyal staff.

And yet, despite this impressive record, and with a new generation of the family now involved, it became more evident that a more established and ‘expert’ level of resource might required to support HR issues or dilemmas.

The directors met MAD-HR at a networking event, and were immediately keen on the idea of the Toolkit.

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Why the MAD-HR Toolkit?

Nathan Doe explains: “The Toolkit was a perfect resource option for us, allowing us to dip into an online portal of various documents, templates, information guides – all of which could be accessed easily and whenever we needed them.

“While as a family firm we had been lucky with our previous approach to HR in a less structured and informed way, we knew that it would be very beneficial to have more professional advice to hand, which is what the Toolkit gives us.”

The greatest benefits of Toolkit engagement?

“Like anyone who is trying to run and manage a business and its people, time is precious and so you want the flexibility of being able to find the resources you need, from a constantly updated ‘library’,” says Nathan.

“The Toolkit is something we can rely on, because we know it will be the very latest information, and if necessary, we can then follow up on those resources with an additional call to the MAD-HR team.”

Top tips for others:

Nathan says: “Wherever your business is at, or however good your relationships with your current staff, I think something like the Toolkit is invaluable for giving you that level of reassurance and reminding you how to stay compliant.

“I would encourage business owners to look into it, as I know it’s something we’re very pleased to have access to – now more than ever.”