Case Studies

Debbie Watson

Wednesday’s Child

Debbie Watson, Founder

Supported with | Online HR Toolkit
“Initially, keeping up with documentation, policies and framework guidance was just about manageable – but then when larger healthcare providers started coming to us to outsource their patient work, it was clear we needed help with more formal planning and processes," said founder, Debbie Watson.
Swiss Camplings Laundry featured image

Swiss Camplings

Guy Turvill, Chairman

Supported with | Strategic HR Consultancy
With over 200 staff, the company still didn’t have its own dedicated HR department, nor a true grasp of what it might need to be looking at with regards to a more ‘strategic’ approach to performance, appraising and long-term operational hires. Chairman Guy Turvill felt the time had arrived for the right HR partner to support the future trajectory of the group.
Highfield Children's Centre

Highfield Children’s Centre

Karen Pringle, Business Manager

Supported with | Online HR Toolkit
Highfield’s nursery school staff are employees of the county council. The employees of the ‘company’, however, are not covered by the same council HR policies, and as such, it was considered important to have separate and impartial HR support.
WillisPalmer

WillisPalmer

Sarah Stowe, Managing Director

Supported with | Online HR Toolkit | HR Helpline
While successful in managing its own workforce of circa 10 staff, WillisPalmer was eager to engage an HR partner in order to have more ‘ready access’ to up to date information and guidance.
Kocurek machinery and staff

Kocurek Excavators Ltd

Becki Kelly, Chief Financial Officer

Supported with | Retained HR Consultancy
Many of our clients run businesses which were born out of a family passion or an interest which has spanned generations. Kocurek is one such example.
John Doe of Diss

John Doe of Diss

Nathan Doe, Senior Manager

Supported with | Online HR Toolkit | HR Helpline
For the latest of our lockdown-reflections mini-series, we’ve been in conversation with Nathan Doe, of the popular homewares business, John Doe of Diss. This family firm first began selling carpets in the East Anglian region in 1983, and now has a workforce of some 50 employees.
Swiss Camplings Laundry featured image

Swiss Camplings

Richard Turvill, Managing Director

Supported with | Online HR Toolkit | Strategic HR Consultancy
There’s no denying that the hospitality industry was devastatingly hard hit by the pandemic. But what happens when you’re a key supplier to that sector? How does a business weather the storm and exist ‘in limbo’?
Infusions Group team photo

The Infusions Group

John Jackaman, Founder & Managing Director

Supported with | HR Helpline | Online HR Toolkit
Based in West Suffolk, the umbrella brand has four core areas of trade – a restaurant, cook school, an eCommerce business selling ingredients and equipment to chefs worldwide, and a dry stores business supplying restaurants and hotels in East Anglia.
omega ingredients limited case study featured image

Omega Ingredients Limited

Steve Pearce, Chief Executive

Supported with | Retained HR Consultancy
Having experienced significant growth and momentum, by 2020, Omega was in need of a greater structure and strategy to its HR approach.
Heavenly Hair

Heavenly Hair

Janene Bush, Founder & Director

Supported with | HR Helpline
Given the beauty industry has been closed for so much of the last 12 months, it’s been a challenging time for this ambitious businesswoman – but something she’s faced head on, with a determination to come out fighting.

Best of Suffolk

Abi Charter, Marketing Manager

Supported with | HR Helpline
The pandemic has forced the company to think on its toes and for certain working practices to be rightfully challenged. Working from home has not been previously considered at Best of Suffolk, but the advantages have been clearly seen.
marketplace Amp image

marketplace amp Ltd

Aime Southgate, Founder and Director

Supported with | HR Helpline | Online HR Toolkit
MAD-HR assisted in the recruitment process for the next phase of the company’s growth, supporting the team through interviews, vetting applicants and leading on psychometric testing.
John Doe of Diss

John Doe of Diss

Nathan Doe, Senior Manager

Supported with | Online HR Toolkit
Despite its impressive record, and with a new generation of the family now involved, it became more evident that a more established and ‘expert’ level of resource might required to support HR issues or dilemmas. The directors met MAD-HR at a networking event, and were immediately keen on the idea of the Toolkit.
The Infusions Group

The Infusions Group

John Jackaman, Founder & Managing Director, The Infusions Group

Supported with | Online HR Toolkit
Based in Bury St Edmunds, Suffolk, Infusions Group are food specialists with several arms of the business: premier distribution for professional and hobby chefs worldwide; an online shop proffering ingredients, equipment and more; a cookery school and development kitchen; and a café serving up delicious sourdough pizzas, burgers and the like.
Strategic HR Change Case Study: Ipswich Building Society

Ipswich Building Society

Paul Winter, Chief Executive

Supported with | Strategic HR Consultancy
Ipswich Building Society has achieved successful growth during the tenure of Chief Executive Paul Winter. Their heritage as a mutual business naturally drove a family style culture with high employee and member satisfaction rates. However, in 2015 Paul could see that the market was becoming increasingly more competitive and that the Society would need to implement strategic change to ensure future success and counteract the effects of new competition.

Top 10 benefits of a retained HR service

Whilst many businesses are continuing down the road to recovery following the Covid-19 outbreak, what the pandemic has provided is an opportunity for their HR provider to shine and to …

Q&A with Sophie Hughes, HR Consultant

We value getting to know all about the clients we work with and the faces behind the brands and businesses. Naturally we expect you to want to know more about …

Suffolk Business Award Finalist 2021

MAD-HR is delighted to have been recognised at last night’s prestigious Suffolk Business Awards, in the Customer Excellence category. The announcements were made at a black tie event at Milsoms, …

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