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Training & Coaching

Key Features

  • Managing a Team
  • Driving Performance
  • Recruitment and Selection
  • Effective Communication Skills
  • Train the Trainer
  • Time Management and Personal Productivity
  • Effective Performance Management and Handling Poor Performance
  • Leadership and Coaching Skills
  • Presentation Skills
  • Dispute Resolution – Disciplinary and Grievance

Learning and development support from our training and coaching specialists

Led by Charlotte Bate, a Fellow of the CIPD and MAD-HR Director. She has over 10 years’ experience as a HR Professional, Trainer and Coach. Charlotte has worked with a variety of businesses across most industries from marketing to manufacturing, construction and engineering.

Plus, we have a great team of experienced speclialists, Lawyers and other experts who deliver engaging, thorough workshops.  We can promise you energetic trainers who are highly acclaimed in their specialist field.

Our training and coaching can be delivered at regional venues or in-house across East Anglia and cover a variety of topics including:

  • Managing a Team – a two-day introductory level management course for supervisors or those new to management – leadership, coaching, communication skills and delegation, recruitment, induction, managing performance and poor performance and handling disputes.
  • Driving Performance (a series of bite-size workshops across a number of weeks)
  • Recruitment and Selection
  • Effective Communication Skills
  • Train the Trainer
  • Time Management and Personal Productivity
  • Effective Performance Management and Handling Poor Performance
  • Leadership and Coaching Skills
  • Presentation Skills
  • Dispute Resolution – Disciplinary and Grievance

 Training Page Charlotte

Management & Legal Training and Coaching

We design and deliver training courses and workshops across the UK to Directors, Senior Managers, Line Managers, Supervisors and HR Managers.  We also work closely with businesses to deliver workshops to those employees who are being considered for management positions, or those new to management, to ensure effective succession planning takes place.

Workshops are highly interactive – stretching – but fun.  They focus on shared experiences and positive action planning.  In our legal training, we use ‘live’ case studies all  based on the current legal position and our experience.

In our Management and Leadership training and coaching, we use team exercises, film, games and practical scenarios to ensure the topic is fully explored and as experiential as possible.  Each course is fully developed specifically for the client with the end user in mind.

Detailed delegate workbooks underpin the workshops with practical notes to take away.  Pre and post course questionnaires are written specifically for each course to assess the level of knowledge of candidates before course attendance. They also help with evaluation of the programme and demonstrate a return on investment.  Ideally, budget permitting, facilitators then visit the manager in their business or discuss outcomes by telephone, to validate the learning, offer on the job feedback and further coaching.

To add a completely different dimension to our courses, we may also use experienced actors to ensure the delegate experience is as realistic as possible.  Feedback from delegates is overwhelmingly positive for use of this practical element of the training.  This is particularly impactful with topics such as interviewing skills, appraisal skills, communication skills, leadership skills, dealing with conflict and disciplinary and grievance handling.

In reality, we have never had anyone who has not enjoyed and benefitted from the experience.  Be assured, this is not role-playing as most people know it; we prefer to call it ‘real play’.

Leadership Development

We have considerable experience in the implementation of Leadership Development programmes.

Our approach is effective because it combines key elements to engage the manager and generate trust and confidence.  This is not an easy task, as some managers and most senior managers resist the need for personal development.  We work hard to establish credibility and demonstrate a mix of development interventions.  We offer:

  • A thorough understanding of the individual business challenges.
  • A Development Centre experience carried out in a highly professional manner with tried and tested methodologies, which allows the individual to step back from their daily operational lives and truly hold a mirror up to their own skills and behaviours.
  • Assessment Centres designed for all job roles up to Director level, containing a variety of relevant activities; incorporating presentations, group exercises, individual exercises and role play, interviews and behavioural profiling.
  • Accredited training through the Institute of Leadership and Management.
  • One-to-one or team coaching for executives and senior managers by our associate Leadership and Performance Coach.  An accredited executive coach with over 25 years of leadership experience in a challenging environment.

E-learning Courses

We are developing a series of e-learning courses that you can complete online. They will be bite-size, up-to-date courses to be completed in your time on relevant and popular HR matters. We have also launched a FREE email course on “Managing Annual Leave – An Employer’s Guide”. 5 sessions, across 5 days, straight to your Inbox. Sign-up here.

Check out our blog pages to take advantage of our free webinars.

Find out more about our Training and Coaching

Book a call and one of our training experts will be in touch.

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Fun, different, very special – I feel very privileged to be invited and hope the connection [is beneficial].  Food was incredible, great mixture of people.  A fabulous event to do – I think that Pure might borrow the concept!  Thank you Carole & Charlotte.

Jodie Woodrow, Pure Resourcing Solutions, on our MAD networking lunch - June 2017
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