Oleksandr Skorobogatko SMO Group
Charlotte’s sound understanding of employment law and its application to our business has been invaluable.
MAD-HR has ensured we remain legally compliant and Charlotte’s innate understanding of people and her ability to communicate effectively with people at all levels and nationalities has resulted in many positive outcomes within our business. When I think about what Charlotte brings to our HR function, there are three aspects that are most important – her understanding of our business, her ability to think strategically and commercially.
I would have no hesitation in recommending Charlotte and MAD-HR to other organisations looking for an HR Business Partner that adds real value and really makes a difference.
Very good networking opportunity and of course fantastic food and hospitality.
Keith Hussey Marshall Aerospace
Carole is a results focused HR Director with an abundance of experience within the retail sector. She has worked strategically in a fast-paced and evolving business and has added enormous value to the business. Carole’s collegiate approach has enabled us to work together on a number of cross-Group HR projects where she brought a pragmatic, experienced and fun approach; I enjoy working with Carole and she is a credit to our profession.
Paul Winter Ipswich Building Society
Carole advised the Society on strategic HR issues. Included in the work was the implementation of an new online performance management process and an on line HR management system. Both of these are working very effectively. I would have no hesitation in recommending Carole.
Claire Moore Aramar
Whilst in the process of evaluating our HR function, MAD-HR were recommended to us by Pound Gates. When we met with Carole and Charlotte they were nothing short of professional – explaining how they liked to work and more importantly how they would work with us.
MAD-HR didn’t oversell to us – their approach was pragmatic and affordable. They recommended their online HR Toolkit which was a very effective solution for our HR needs. The HR Toolkit provides us with all the documentation we need for any HR issue, however Carole, Charlotte and their team of HR experts are on hand to address any of our concerns, providing support over the phone or in person should we need it.
For the size of our business we don’t need an inhouse HR function, just expert advice as and when we need it. The team at MAD-HR don’t patronize or make our requests for help seem trivial. When we have had an HR issue, they have helped to confirm our thoughts and prevent potential problems from escalating.
We would recommend MAD-HR for both their personal, friendly and expert advice and their HR Toolkit.
Hana Dickinson The Bridge Marketing
I love working with Carole and the team at MAD-HR. They are so knowledgeable and responsive. I feel really confident that my HR (and therefore my business) is in safe hands. We’ve had a few issues that we’ve needed help with and Carole has been right there, with great advice and useful resources (via the Online HR Toolkit) that have made my life so much easier and my blood-pressure so much lower. Thanks Carole and team. You rock!
Anon Course at East Suffolk Business Festival
I’ve read lots of books on recruitment and attended other courses. Thought this course might be a waste of time. However, it was excellent – learnt lots. Speaker was brilliant! Thoroughly enjoyed it. Thank you
Anon New Anglia Growth Hub Webinar Feedback
“Great webinar (my first). The content covered exactly what I needed as I’d like to employ staff asap. It was well delivered, pitched at the right level and was without waffle or unfamiliar business terms. Thank you.”
Charlie Dalton Smart Garden Offices & Zedbox
I’m delighted that Charlotte is part of our team at Smart and Zedbox.
Her HR experience is unparalleled. She delivers her advice and implementation with real precision – combined with a great empathy. She’s a real professional: bright, intuitive and insightful. She’s a real pleasure to work with and she brings a clarity and depth to all our thinking.
Working with Charlotte gives us the confidence to train, develop and manage our entire team to ensure we’re a progressive, second-to-none employer with world class ambitions.
Daksh Gupta Marshall Motor Holdings
I can count on one hand how many of these I have done over the years. The reason I do not give personal references is because people make judgements on the strength of them. If the person doesn’t work out that then damages my personal reputation which is why I don’t tend to given them unless I know the person is really good. The fact I am doing this should say enough really!!!!
Carole is awesome! She has been a rock to me personally over the last 5.5 years. Helping me take the company from an underlying £250m to sales approaching £1BN. Our business has grown from being an East Anglian centric company to a top 10 UK dealer group.
Head count has grown from 800 to over 2000 and for 3 of the last 4 years we have been voted a Great Place to Work by our people, the one year we missed was by 1%! Profitability has grown substantially over this period also. Carole has been central to the team that has helped deliver that.
Catherine Williamson Divine Diary
It is always treat and a delight to encounter a business professional with Carole’s business acumen, interpersonal agility and integrity.
I commented once to Carole that her value based ethos and principles harkened back to nostalgic eras, where your word was your bond and a secret went to the grave! THE defining quality that sets her apart is loyalty to all those she serves and a work ethic that would leave many of us standing.
Finally, her real appreciation of duty of care and empathy is beautifully complimented by great warmth and an uplifting laugh that brightens the most tedious or tense moment.
Kevin Rolph Ridi Lighting
I have a better understanding of what and what not to ask in interviews. The HR Heroes – Recruitment Induction & Probation course had a nice balance and flow.
James Potter Superstructures (East Anglia) Limited
Everything was wonderful! Great format, networking, guests and … food!
The information on Induction was especially relevant to me but I also found the information on Recruitment very interesting. I am really looking forward to joining the three remaining courses as part of the HR Heroes course – I have a lot to learn!
Simon Wells ACCO UK Ltd
Carole is a very professional and dedicated HR professional who will add value in any organisation and deliver exceptional results.
Austin Brydon Beckett Investment Management Group Limited
Great environment and very relaxed atmosphere.
Fiona Gorman Ben - Motor and Allied Trades Benevolent Fund
Great to work with and really cares about delivering great service. She is thoughtful and shows great attention to detail, a truly commercial eye with strong ethics, a rare breed!
Linda Barnes Christies Care
Carole gave us at Christies Care help choosing our new HR system, from recommending systems to liaising with clients who were happy to speak to us with their experience. She has also helped us with a complex disciplinary. Excellent service.
Charlotte Frankham Lambert Chapman LLP
Everything was useful and interesting. The HR Heroes, Recruitment Induction & Probation course was the perfect length and group size.
Mark Heasman Ormiston Families, VIP Lunch June 2017
A top class dining experience and exceptionally good networking opportunity.
Aime Southgate Montage Communications and Marketing AMP
It has been an absolute pleasure to work with Carole over the past few months. She’s incredibly knowledgeable about HR / personnel issues and has supported us by providing up-to-the-minute, relevant and essential employment advice. She’s helped our recruitment processes no end, ensuring we are fully compliant with the ever changing UK employment laws.
In particular, access to the MAD-HR toolkit has been very useful, and specifically supported our need for a range of documents. We’re currently growing our business and team, and the MAD-HR toolkit has meant that we have the best systems in place to build upon. I would not hesitate in recommending the services of MAD-HR and the MAD-HR toolkit!
Chris Marrow Sainsbury’s
Carole gave me fantastic support providing both myself and my Leadership Team with excellent advice and guidance. With her training solutions, she always created a challenging and fun environment that supported our personal development needs and encouraged a greater level of team work which improved our performance.
Alex Tarry Best of Suffolk
Working with Carole brings all the strength and resources of having your own HR department, right at your fingertips, but only when you need it, she and her team bring a wealth and depth of expertise which I find unsurpassed in my 25 years in business. In addition her personality and sense of humour brings a sense of fun to the workplace, making working with her a positive part of any working day.
Caroline Cuthbert SCCI Alphatrack Ltd (Combined Services Division)
A big “Thank You” for the excellent bespoke design and delivery of our Performance through People Workshop last week, for our 1st line Leadership group.
Highly recommended as Carole truly understood our specific training needs encompassing our strategic objectives, team leadership, behaviours and performance management techniques. Our role is to now translate the learning into our environment and demonstrate effective leadership. Thank You, a great job done !
Collated Attendee Feedback Suffolk Chamber's Business In 60
“Great, really informative”
“Great course packed into 60 minutes”
Ian White Beckett Investment Group
What do I like most about MAD-HR’s networking event?…The fact that it is so different and the opportunity to talk at length with similar minded individuals.
Chris Bulman Think Social Business
Brilliant service and advice from MAD-HR. Thank you so much, you’ve made the process of taking on our first employee an absolute breeze! Highly recommended.
Andy Green Marshall Motor Group
Carole is a thoroughly professional HR specialist and demonstrated to me on a number of occasions, how quickly she was able to grasp the detail of different situations that arose and her ability to rationalise the options and implement the resolution.
Matt Wells Graham James Automotive
At the point in my business where I needed to start employing staff I had nothing, no employment contracts, no policies, nothing, so I contacted Carole at MAD-HR for assistance to enable my business to get to the next level in a professional and secure way.
After a series of conversations, Carole quickly established my requirements and provided the contracts and policies I needed to take the business forward. I feel that the risks associated with employment were clearly explained and these were mitigated with the content of the documents provided.
I won’t hesitate to use Carole’s services again and I thoroughly recommend MAD-HR to other businesses.
Sarah Stowe Willis Palmer
MAD-HR really do “make a difference” and it is so re-assuring to have them in our business.
The whole team are extremely professional and knowledgeable but manage to retain that all important sense of humour which makes working with them such a pleasure. Having access to the online Toolkit which is very easy to use and where everything is always up to date really saves time when you are so busy and need to source information quickly.
We would have no hesitation in recommending MAD-HR to anyone that wants a first class HR service.
Rebecca Rell Attendee of Business in 60
A good refresher, but also some new things to pick up and implement. I found Charlotte very knowledgeable in her field, presents well.
Chris Durand SohoFrames Ltd
We have used MAD-HR a number of times and I have been very impressed by their knowledge and expertise, which is invaluable for us a small and growing business. All the work they have done for us, and this includes not just contracts and handbooks etc, but also training to make us a better more thoughtful team, I regard as a sound business and personal investment. We intend to make this an on-going relationship to help us develop as a business.
Rachael Martin Otley Under Fives NurseryCarole offers outstanding support and advice to ensure you are meeting legal requirements. Her toolkit is a very worthwhile investment as it ensures your documentation is up to scratch and you have all that you need in place! Highly recommended – outstanding service.
Jodie Woodrow Pure Resourcing Solutions, VIP Lunch June 2017
Fun, different, very special – I feel very privileged to be invited and hope the connection [is beneficial].
Food was incredible, great mixture of people. A fabulous event to do – I think that Pure might borrow the concept! Thank you Carole & Charlotte.
Sarah Howard, MBE Sarand Ltd
Thank you so much for the lunch today, it was fabulous! It was really good to meet a variety of different people and contacts in a relaxed atmosphere – and with great food!
Louise Whitley Suffolk Brokerage
A great workshop session delivered by MAD-HR on sickness monitoring to the Suffolk Registered Managers Network. Thanks to Charlotte. We would be happy to work with you to deliver similar sessions in the future.
Andy Kearns SCCI Alphatrack Ltd (Combined Services Division)
I engaged Carole (MAD HR) a couple of years ago to help develop & facilitate employee engagement workshops linked to our Performance Through People programme. I needed somebody with credibility and kudos and able to facilitate and engage with (sometimes unwilling) stakeholders from Field Engineers to Senior Managers. Carole gave us that and far more besides. What really impressed me was her ability to grasp the brief so easily and fully and then to create and deliver what we needed with such a great empathy for the audience and the sponsor (i.e. me). I received some amazing comments about her workshops from some of the most unlikely of sources … including (from a very long in the tooth Engineer) … “whoever decided to get Carole involved was a pure genius – the best session I have ever been to” … maybe I can claim a small amount of the praise for doing the appointing but the accolades fully belong to Carole. I would not hesitate to engage her again if I needed to deliver significant people change and/or cultural development programmes.
Aisleen Marley Marley Bird Communications
Carole immediately grasped my situation and quickly set about creating the perfect document to help drive my business forward. She has a wealth of experience that she was able to apply to my current and future business goals in order to come up with the goods! The process itself was extremely straightforward with a clear system for booking in a call with Carole, where she then talked me through my options. Thoroughly recommended.
Liz Owers MUSTO
Charlotte is a true team player, very committed, hard working and a great professional critical friend. I have highly valued her support and since our time working together, we have remained in contact as part of a small professional network.
I highly recommend Charlotte for her clear, concise and commercial advice and support to clients.
Alex Tarry Best of Suffolk, Best Escapes
I believe that part of being a successful business owner is to acknowledge what your own strengths are, and acknowledge when you need an expert. For an organisation our size we couldn’t justify employing an HR lead with the level of expertise and experience we wanted, so working with MAD-HR is ideal. We have access to a wealth of experience and knowledge as and when we need it.
Rachael Gordon The Portcullis Group
I would recommend Carole and her services to anyone needing HR support and guidance. Someone who has helped our organisation be compliant with contracts, company handbooks and also ensuring internal staff feel supported. A great force to work alongside and a pleasure to know personally.
John Jackaman Infusions Ltd
I’ve considered outsourced HR companies in my business and they’ve been OK but then I found MAD-HR – what I love about what they do is that they really do MAKE A DIFFERENCE. They don’t just keep my business compliant but they really add value through the delivery of high quality commercial advice. If that’s what you’re looking for too – then I cannot recommend them highly enough.
Tony Price Marshall Motor Group
Carole is an amazing individual. She is a true professional and is at the very top of her game. Carole is able to find the perfect blend of commercialism and employee governance and has been extremely supportive of me personally in my achievements.
Matthew Piercy Best Estates Ltd
Carole has always provided an exceptional level of service. She is always on hand to provide expert knowledge and support whenever its required. The training she provides is engaging, relevant and fun, which always helps. The word ‘Guardian Angel’ is the best way I would describe Carole.
Anon New Anglia Growth Hub Webinar Feedback
“Thank you for the very helpful and informative session on recruitment”
Amazing and extremely professional and essential service. Carol’s knowledge of all things HR and her guidance has been superb and we could not recommend her highly enough. 5 stars!
Jayne Tarrant Glowcroft Ltd
Very relaxed atmosphere. The food was delicious and theatrical.
We engaged with MAD-HR over 12 months ago to assist us with a restructure and integration of multiple businesses into one, a huge challenge to any organisation but particularly an SME.
Working closely with Naomi, she has been able to blend both the strategic objectives with a pragmatic approach to identify and deliver key HR objectives appropriate for an organisation of our size.
Naomi has worked on delivery and implementation of HR processes and procedures along with managing operational HR challenges arising as a consequence of the level of change without losing sight of the bigger picture.
Through this support she has enabled us to achieve significant cultural change in our ‘new’ organisation over a relatively short period.
Our onboarding process created and deployed by MAD-HR has been highly praised by new staff. “One of the best onboarding experiences I have had” comment from a new team member.
This has enabled us to recruit, onboard and retain over half a dozen new members to our team in the past 7 months with more to follow. Without the support of MAD-HR over the past 12 months we would not be the attractive employer we are today.
Diana Petchell Marshall Motor Group
I found Carole to be the absolute source for all things HR. Requests for help were dealt with quickly, efficiently and with the utmost professionalism. Totally company focused and extremely confidential in her actions, practising modern thinking along the way.
Ian Thurgood Wilkin and Sons
I’m so pleased to recommend Carole from MAD-HR Ltd. We’ve known each other for a while and she really is one of those people who consistently inspires and gives great guidance, every time.
Carole has lots of experience and is a skilled HR professional but I’d say above all, she has the ability to actively listen and that’s what makes her so good. Once she understands the issue, she gives measured answers that are appropriate and practicable.
Thanks for all your help Carole!
Jim Dale David Lloyd Leisure Ltd
To best define just how excellent the service provided by MAD-HR is can be simply expressed in that . What could I do? What legislation was in place? By the end of the call, not only were all of my questions answered, but I had been educated and advised to resolve the issues I had. Absolutely first class service. Don’t consider going anywhere else for anything relating to HR.