WillisPalmer – Toolkit Case Study


WillisPalmer provides multi-disciplinary services to children and their families throughout the UK. Its main office is in Colchester, Essex.


While successful in managing its own workforce of circa 10 staff, WillisPalmer was eager to engage an HR partner in order to have more ‘ready access’ to up to date information and guidance.

Five years ago, the directors met with MAD-HR and were instantly confident in being able to develop a strong relationship with the team.

“Invaluable Support”

“Carole and team have a brilliant understanding of how our business works and have tailored their support and training to suit.” Read the full review

MAD-HR Feefo Rating

Why the MAD-HR Toolkit?

Managing Director Sarah Stowe explains: “In our busy business, we wanted a solution which would be really efficient for us, and where we could always be assured that the documents and information we access are as up to date as they possibly can be.

“It’s easy to assume that there are a lot of resources out there on the internet, but the Toolkit guarantees that anything you want is fully compliant and is the most recent version.

“You also get access to the various newsletters created by MAD-HR, which is helpful – particularly in these times, where things seem to be changing so much week by week as we come through the pandemic.

“For me, it’s been so easy to use and such a weight off my mind.”

The greatest benefits of Toolkit engagement?

“The biggest bonus is knowing that, in a matter of a few clicks, no matter what comes up or what issue you need to deal with, there’s a document or resource there.

“Alongside that is the relationship we have with MAD-HR. If ever I need something else, or want more clarity, I only have to pick up the phone and Tracey will help guide me to what I need.”

Top Tips for Others:

Sarah says: “Whether you have a huge team or only a few staff, you would find great benefit from the resource.

“Make sure MAD-HR know as much about you and your business as possible, as that will help them to assist you more effectively.”