MAD-HR is once again making room in the trophy cabinet, after another hugely significant win for its customer excellence.

Carole, Charlotte and Shelley attended the Norfolk Business Awards on 24th November 2023, which resulted in them collecting the Customer Excellence award on behalf of their entire East of England team.

Following a period of significant growth and progress in the Norfolk area, judges felt that MAD-HR stood out for its exceptional approach to developing customer relationships, and delivering a seamless and supportive journey for all clients.

In fact, Mike Scott, MD of Potters Resorts and one of the category judges, referred to MAD-HR as a ‘true embodiment of what it means to excel in customer service’.

He said: “As a judge for the Customer Excellence Award, it was a privilege to witness MAD HR’s remarkable dedication and innovation in the field.

Their team’s fervour for service improvement and commitment to their industry set a new benchmark for excellence. Their approach, characterised by a rare and commendable energy, not only reflects their deep understanding of client needs but also demonstrates a dynamic, responsive framework for continuous advancement.

MAD HR is a true embodiment of what it means to excel in customer service, making them a deserving recipient of this prestigious award.”

Summary comments from the judging panel also expressed that the ‘application from MAD-HR was nothing short of stunning’.

Speaking about the great accolade, Carole said:

“We are absolutely thrilled to have been acknowledged with this award. Having won this award in Suffolk in 2022, it feels particularly special to take such an important accolade in the county of Norfolk, given our conscious decision to develop our business beyond its origins in Suffolk, and to embrace working with more and more organisations across Norfolk.

This journey has been a wonderfully fulfilling and fascinating one for us all, and we can’t wait to see what new successes and celebrations might be possible for us in 2024.”

If you’re interested in hearing about how MAD-HR work with clients, or why their standard of service delivers Customer Excellence and is a cut above the rest, please get in touch.