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Reflecting on a busy and successful 2019

20th Dec 2019

Before everyone begins enjoying the Christmas and New Year celebrations, it’s a good opportunity for any business to take stock and reflect on how the year has gone.

Here at MAD-HR, we’ve been thrilled with the support the business community has shown for our innovative services. With new clients have come team expansion, new projects – and award recognition.


MAD-HR continues to grow

2019 was our fifth year in business. While, like any other company, we always planned to be successful and expand, it’s always a relief to see it happen. Happily, our clients see the value we offer as an outsourced HR partner and resource.

With the demand for our services on the rise, it was only a matter of time before we grew our team again. In the spring, we were pleased to announce the arrival of two new senior HR consultants, plus we added offices in Chelmsford and Norwich to our Ipswich operation.


New workshops complement existing services

In March, we launched our new series of HR Heroes workshop. These four workshops will continue to run in Suffolk and Essex in 2020 and will prove invaluable for businesses facing evolving employment laws and HR practises. The courses cover:

  • Recruitment, Induction and Probation
  • Managing Conduct and Performance
  • Managing Attendance
  • Managing Discipline and Grievance

You can find out more on our blog post.

As our existing clients know, we also updated our flagship Online HR Toolkit throughout the year. Doing so ensures all the advice, templates and more than 1,000 documents in the portal are legally up to date and commercially relevant. We will also be launching a major update to the online HR Toolkit in 2020 which will come with and improved features.


Awards and recognition

We are delighted when our hard work is recognised, and in June we were awarded FUTURE50 Class of 2019 status by regional publishers, Archant.

The awards list picks out innovative and ambitious companies in Suffolk and Norfolk that are “ones to watch”. Being on the list gives us access to exclusive events and a valuable network of business partners and support.

In August it was a great honour to be shortlisted for the National SME Awards 2019, in the high growth business category. While we didn’t walk off with the top prize at the finals this December, we felt it was an excellent achievement to make the national shortlist.


Helping others

2019 was not all about pushing ourselves, we’ve been pleased to do our bit for charitable causes, too.

In September we helped with the Suffolk Chamber of Commerce ‘Prestige Dinner’ at Trinity Park in Ipswich, attended by Ben Fogle. We added £750 to the money raised on the night to make a total of £1,610.

We split the cash between the Elmer Fund on behalf of St Elizabeth Hospice, and the ActivGardens project, an initiative which encourages people to get active and join in a community garden scheme.

Looking ahead to 2020

It’s only by reflecting that you appreciate just how much has happened during the year.

We hope that you can enjoy some special time with your family and loved ones over the holidays. Then, we can all start the New Year refreshed and raring to go again.

Who can predict what 2020 will bring? We’re excited to find out.

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Christopher Durand
Christopher Durand
14:28 23 Aug 18
We have used MAD-HR a number of times and I have been very impressed by their knowledge and expertise, which is invaluable for us a small and growing business. All the work they have done for us, and this includes not just contracts and handbooks etc, but also training to make us a better more thoughtful team, I regard as a sound business and personal investment. We intend to make this an on-going relationship to help us develop as a more
Aisleen Marley
Aisleen Marley
14:48 24 Oct 17
Carole immediately grasped my situation and quickly set about creating the perfect document to help drive my business forward. She has a wealth of experience that she was able to apply to my current and future business goals in order to come up with the goods! The process itself was extremely straightforward with a clear system for booking in a call with Carole, where she then talked me through my options. Thoroughly more
Rachael Martin
Rachael Martin
19:40 03 Jul 17
Carol offers outstanding support and advice to ensure you are meeting legal requirements. Her toolkit is a very worthwhile investment as it ensures your documentation is up to scratch and you have all that you need in place! Highly recommended - outstanding more
ClarkeCare Ltd
ClarkeCare Ltd
14:03 22 Jun 17
I recently attended a Suffolk Brokerage Registered managers meeting and the very lovely Charlotte from MAR HR was there to give a presentation. Charlotte was fantastic and delivered a great presentation. Her knowledge around all things HR where clearly evident and she answered some tricky questions really well, giving clear, helpful advice. I would highly recommend anyone thinking of gaining support for their business to speak to Charlotte. I know we at ClarkeCare will be engaging their services in the near future. Thank you Charlotte :-)read more
Hana Dickinson
Hana Dickinson
10:36 26 Jul 16
I love working with Carole and the team at MAD-HR. They are so knowledgeable and responsive. I feel really confident that my HR (and therefore my business) is in safe hands. We've had a few issues that we've needed help with and Carole has been right there, with great advice and useful resources (via the Online HR Toolkit) that have made my life so much easier and my blood-pressure so much lower. Thanks Carole and team. You rock!read more
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Brilliant service and advice from MAD-HR.   Thank you so much, you’ve made the process of taking on our first employee an absolute breeze! Highly recommended.